Shipping & Returns Policy

Shipping

• We aim to process all orders within 48 hours from the time of purchase. Once shipped, you will receive an email with tracking details to follow your package’s journey.

• Shipping rates and estimated delivery times are calculated at checkout based on your location.

• Please note that delays may occur during peak seasons or due to external factors such as weather or postal service interruptions
   

Returns

• We want you to be completely satisfied with 7 days of receiving your item.

• Items must be unused, in their original condition, and returned with all packaging.

• Custom or personalized items are non-returnable, except in the case of damage or defect.

• Please contact us at renscreativecreations@outlook.com to initiate the return process. 
   

Refunds

• Refunds will be issued once the returned item is received and inspected. The refund will be credited to your original payment method.
  Shipping costs are non-refundable.

• For damaged or defective items, please provide photos when requesting a refund, so we can address the issue promptly.

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If you have any questions about shipping, returns, or exchanges, feel free to reach out—we’re here to help! 💌